The goal of this course is to provide Microsoft Windows NT 4.0 support professionals with the knowledge and skills necessary to support Microsoft Windows 2000ñbased networks. This is a performance-based course, designed upon the job-related tasks a support professional must perform using new or modified features in the Windows 2000 operating system.

Content applies to Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server, and Microsoft Windows 2000 Professional, except as noted within the course.

This course is intended for support professionals who will be responsible for performing the following tasks:

•    Installing Microsoft Windows 2000

•    Installing, configuring, and troubleshooting the domain name system (DNS)

•   Installing and configuring Active Directory

•    Populating and managing Active Directory

•   Managing file resources

•  Managing desktop environments with Group Policy

•  Managing software using Group Policy

•    Installing and configuring Terminal Services

•   Configuring and supporting remote access

•  Supporting the Dynamic Host Configuration Protocol (DHCP) and the Windows Internet Name Service (WINS)

• Creating and managing dynamic volumes

•  Implementing disaster-protection and disaster-recovery techniques  

• Upgrading a Windows NT 4.0ñbased network to Windows 2000  

 At the end of the course, students will be able to differentiate the features and technology changes between Windows NT version 4.0 and Windows 2000; install Windows 2000 and describe tools used for deployment and unattended installations;

Prerequisites

• Course 803, Administering Microsoft Windows NT 4.0, or equivalent skills and knowledge including creating and administering user and group accounts; trouble‚shooting problems that prevent users from logging on to a network; managing net‚work resources; setting up and administering permissions for files and folders; taking ownership of folders; troubleshoot‚ing when users are unable to gain access to disk resources; setting up a printing environment; administering printers; troubleshooting printing problems; using auditing functions to generate and view security logs; monitoring network resources; backing up and restoring files and folders; and administering the Windows NT Server and Windows NT Workstation operating systems in real-world situations.

• Course 922, Supporting Microsoft Windows NT 4.0 Core Technologies, or equivalent skills and knowledge including installing and configuring Windows NT; creating and implementing system policies; creating and managing partitions, file systems, and fault-tolerant volumes; supporting running applications under Windows NT; identifying network components and describing their function on a Windows NTbased computer; installing and configuring network transport protocols; installing and configuring network services on Windows NT Server; implementing remote access service (RAS); installing client software; implementing and troubleshooting directory replication; recognizing problems related to the boot process; and determining the appropriate action to take for common problems.

•  A thorough understanding of DHCP, WINS, and Internet Protocol (IP) subnetting and routing.

•  Experience supporting networks and end users.

Module 1: Installing Microsoft Windows 2000

Topics:

The Windows 2000 platform

Preparing for installation

Installing Windows 2000 from a compact disc

Installing Windows 2000 over a network

Identifying solutions to setup problems

Automating installations by using the Windows 2000 Setup Manager Wizard

Automating installations by using disk duplication

Lab:

Installing Windows 2000

Skills:

Students will be able to:

Identify the operating systems that are included in the Microsoft Windows 2000 platform.

Identify the differences between Microsoft Windows NT operating systems and Microsoft Windows 2000 operating systems.

Prepare for an installation of Windows 2000.

Install Windows 2000 from a compact disc.

Describe how to install Windows 2000 over a network.

Troubleshoot setup failures and recommend likely solutions.

Describe how to automate installations of Windows 2000 by using the Windows 2000 Setup Manager Wizard.

Describe how to automate installations of Windows 2000 by using disk duplication.

Module 2: Implementing DNS in Windows 2000

Topics:

Topics:

Installing the DNS Server service

Configuring zones in Windows 2000

Testing the DNS Server service

Lab:

Installing and configuring the DNS Server service

Skills:

Students will be able to:

Install the DNS Server service.

Configure zones in Windows 2000.

Module 3: Installing Active Directory

Topics:

Introduction to Active Directory

Logical structure

Physical structure

Specific domain controller roles

Installing Active Directory

Verifying Active Directory installation

Managing single master operations

Using the domain administrator account

Lab:

Installing Active Directory

Skills:

Students will be able to:

Describe the role of Active Directory in Windows 2000.

Describe the logical structure of Active Directory.

Describe the physical structure of Active Directory.

Describe the roles of global catalog servers and operations masters in Active Directory.

Install Active Directory.

Verify Active Directory installation.

Manage single master operations by transferring and seizing single master operations roles.

Module 4: Creating the Physical Structure of Active Directory

Topics:

Exploring the physical structure of Active Directory

Skills:

Students will be able to:

Describe the physical structure of Active Directory, including sites, site links, subnets, connection and server objects, replication within a site and between sites, and replication protocols.

Implementing the physical structure or Active Directory

Monitoring replication traffic

Lab:

Creating sites and subnets

Skills:

Students will be able to:

Modify the physical structure by creating sites, subnets, site links, site link bridges, connection objects, and global catalog servers, and by moving server objects between sites.

Monitor replication traffic.

Module 5: Administering Active Directory

Topics:

Creating and managing Active Directory objects

Managing groups

Controlling access to Active Directory objects

Adding object attributes to the global catalog

Delegating administrative control of Active Directory objects

Labs:

Creating organizational units and user accounts

Setting up groups

Examining Active Directory security and delegating control

Skills:

Students will be able to:

Create organizational units, user accounts, and computer accounts.

Create and modify groups.

Explain how to control access to objects in Active Directory by using permissions.

Add object attributes to the Global Catalog.

Module 6: Upgrading a Network to Windows 2000

Topics:

Upgrade overview

Upgrading client computer operating systems

Upgrading member servers

Establishing the forest root

Upgrading primary domain controllers

Upgrading backup domain controllers

Switching from mixed mode to native mode

Lab:

Upgrading your Windows NT 4.0 network to Windows 2000

Skills:

Students will be able to:

Describe the network upgrade process

Upgrade Windows client operating systems to Windows 2000

Upgrade members’ servers to Windows 2000

Establish the forest root for the Windows 2000 Active Directory directory service.

Upgrade domain controllers to Windows 2000.

Module 7: Deploying Windows 2000 Professional by Using Remote Installation Services

Topics:

Examining Remote Installation Services

Installing an RIS Server

Configuring remote installation options

Deploying images by using RIS

Skills:

Students will be able to:

Describe the remote installation process.

Install and configure an RIS server.

Modify RIS configurations.

Deploy CD-based RIS images.

Creating an Remote Installation Preparation (RIPrep) image

Comparing CD-based images and RIPrep images

Identifying solutions to RIS problems

Lab:

Deploying Windows 2000 Professional by Using Remote Installation Services

Skills:

Students will be able to:

Create RIPrep images.

Compare CD-based and RIPrep images.

Module 8: Using Group Policy to Manage Desktop Environments

Topics:

Introduction to Group Policy

Applying Group Policy

Examining the Group Policy interface

Configuring the registry by using Group Policy

Assigning scripts by using Group Policy

Redirecting folders by using Group Policy

Guidelines for implementing Group Policy

Labs:

Implementing Group Policy

Implementing administrative template and script policy

Implementing folder redirection policy

Skills:

Students will be able to:

Explain the capabilities and structure of Group Policy, including Group Policy objects (GPOs), Group Policy containers (GPCs), and Group Policy templates (GPTs).

Apply Group Policy by creating a GPO, managing the access permissions of GPOs, and managing the inheritance of GPOs through the structure of the Active Directory directory service.

Configure Group Policy settings for administrative templates, scripts, and folder redirection.

Module 9: Using Group Policy to Manage Software

Topics:

Examining software deployment

Exploring software management technologies

Examining the software life cycle

Deploying software

Upgrading software

Removing software

Managing software

Identifying solutions to software deployment problems

Labs:

Publishing and assigning software

Upgrading and removing software

Skills:

Students will be able to:

Explain how Software Installation and Maintenance technology makes software deployment more efficient.

Explain how the Windows 2000 Software Installation and Maintenance technology uses Group Policy and Windows Installer to manage software.

Explain the four phases of the software life cycle: preparation, deployment, maintenance, and removal.

Use Group Policy to deploy software.

Use Group Policy to upgrade software.

Use Group Policy to remove software.

Explain how to manage software by configuring deployment options, managing file extension associations, and assigning software categories.

Module 10: Installing and Configuring Terminal Services

Topics:

Introduction to Terminal Services

Planning the Terminal Services installation

Installing Terminal Services and Terminal Services client software

Configuring Terminal Services for clients

Labs:

Installing Terminal Services

Skills:

Students will be able to:

Describe the purpose and use of Terminal Services.

Plan a Terminal Services installation.

Install Terminal Services and Terminal Services client software.

Configure Terminal Services for a multiple session environment.

Establishing a Terminal session

Installing applications on a Terminal server

Lab:

Installing an application

Skills:

Students will be able to:

Establish a Terminal session

Install applications on a Terminal server.

Module 11: Configuring Remote Access

Topics:

Exploring new protocols

Configuring outbound connections

Configuring inbound connections

Examining remote access policies

Examining remote access policy evaluation

Creating a remote access policy

Implementing demand-dial routing

Implementing connection sharing

Configuring Network Address Translation (NAT)

Labs:

Configuring a virtual private network (VPN) connection

Creating a remote access policy and profile

Skills:

Students will be able to:

Describe the new protocols that Windows 2000 supports.

Configure outbound connections in Windows 2000.

Configure inbound connections in Windows 2000.

Explain remote access policy and profile concepts.

Evaluate remote access policies and profiles.

Create and configure a remote access policy and profile.

Skills:

Students will be able to:

Install and configure demand-dial routing.

Install and configure connection sharing.

Module 12: Securing Windows 2000

Topics:

Securing the logon process

Securing desktops and services by using Group Policy

Securing network traffic by using Internet Protocol Security (IPSec)

Securing files by using Encrypting File System (EFS)

Labs:

Implementing security policy

Implementing IPSec

Encrypting files with EFS

Skills:

Students will be able to:

Secure log on by using smart cards.

Secure workstations and services by using Group Policy.

Secure network traffic by using IPSec.

Module 13: Supporting DHCP and WINS

Topics:

New DHCP functionality

Authorizing a DHCP server in Active Directory

Examining dynamic update of DNS name servers

Configuring DHCP scopes in Windows 2000

Examining options classes

Examining Automatic Private IP Addressing

New WINS functionality

Lab:

Supporting DHCP in Windows 2000

Skills:

Students will be able to:

Describe new DHCP functionality.

Authorize a DHCP server in the Active Directory directory service.

Explain dynamic update of DNS name servers.

Configure DHCP scopes in Windows 2000.

Explain the purpose and function of option classes.

Explain how Automatic Private IP Addressing works.

Module 14: Managing File Resources

Topics:

Sharing and publishing file resources

Creating a Distributed file system (Dfs)

Exploring NTFS permissions

Managing disk quotas

Labs:

Publishing a folder in Active Directory

Creating a Dfs

Configuring disk quotas

Skills:

Students will be able to:

Share and publish file resources.

Create a distributed file system.

Explain how to use NTFS permissions.

Module 15: Performing Disk Management

Topics:

Windows 2000 disk storage types

Using Disk Management

Creating dynamic volumes

Performing common disk management tasks

Lab:

Working with dynamic storage

Skills:

Students will be able to:

Define Windows 2000 disk storage types.

Explain how to use Disk Management.

Create dynamic volumes.

Module 16: Implementing Disaster Protection

Topics:

Disaster protection features in Windows 2000

Using fault-tolerant volumes

Examining advanced startup options

Examining the Recovery Console

Using the Backup utility

Labs:

Implementing fault-tolerant volumes

Using the Backup utility to restore Active Directory

Skills:

Students will be able to:

Summarize the disaster-protection features in Windows 2000.

Create Windows 2000 fault-tolerant volumes.

Explain Windows 2000 advanced startup options.

Explain how to use the Windows 2000 Recovery Console.